The Federal Competition and Consumer Protection Commission has reaffirmed that airline passengers in Nigeria are entitled to care and support when flights are delayed or cancelled.
Speaking during an appearance on The Morning Brief on Channels Television, the Commission’s Director of Corporate Affairs, Ondaje Ijagwu, outlined the obligations airlines must meet under consumer protection laws.
Airlines Must Provide Basic Care
Ijagwu explained that passengers should receive refreshments when flights are delayed, with additional support provided as the delay extends.
“If your flight is delayed, you are supposed to be given refreshments. After some more hours, you are also entitled to communication support such as airtime,” he said.
He added that such provisions are necessary, as prolonged delays can place passengers in distress.
Long Delays May Require Accommodation
According to the FCCPC, the level of care increases depending on how long passengers are stranded.
In cases of sudden cancellations—especially after long waiting periods—airlines may be required to provide transportation and even hotel accommodation.
“When a flight is cancelled after keeping passengers waiting for hours, airlines are expected to go beyond basic provisions,” Ijagwu noted.
Case-by-Case Assessment
The Commission stated that each incident is evaluated individually, considering the duration of the delay and how the airline responded.
This approach ensures that passengers receive fair treatment based on the specific circumstances of their experience.
Rising Complaints Across Airports
The FCCPC’s clarification comes amid growing complaints from travellers over repeated delays and cancellations at major airports, including Nnamdi Azikiwe International Airport.
Passengers have reported being stranded without adequate support such as transportation or accommodation.
Fuel Crisis Behind Disruptions
Industry stakeholders link many of the disruptions to the ongoing aviation fuel crisis, which has significantly increased airline operating costs.
The Airline Operators of Nigeria previously warned that jet fuel prices have surged from about ₦900 per litre to over ₦3,300 within weeks.
Possible Fare Increase Ahead
Meanwhile, the Minister of Aviation and Aerospace Development, Festus Keyamo, has indicated that higher airfares may be unavoidable as airlines struggle to stay operational.
Operators say current revenues can no longer cover rising costs, particularly fuel, raising concerns about further disruptions in the sector.
